A document recording the evidence of a person, which is sworn to be true. The statement should record what the witness saw, heard or felt.
The independent adjuster may send PVT the witness statement via email or fax to be translated. In this case, a close collaboration with the I.A. may help finding gaps while reviewing the document.
Whenever possible, PVT will attend the scene of an incident to take a statement from the witness, in a language unknown by the Independent adjuster. The statement can be taken directly from the witness in the foreign language, either on the phone or by travelling to the scene. This allows PVT to interpret a foreign language right away , which enables to obtain more details and more accurate information.